Question 1

Can you purchase a gift card for a specific treatment?

Accepted Answer

Gaya Spa’s Gift Cards are available for all treatments - just call us on 0262817327 or 0261819200 if you wish to purchase.  We will process the transaction over the phone and send you receipt via email with the voucher.

Question 2

Can you request for a physical gift voucher to be posted to receiver?

Accepted Answer

If you would rather a physical Gift Card to be posted rather than emailed, please contact us at info@gayaspa.com.au or 0262817327 to organise details and postage.  A postage fee might apply depending post code.

Question 3

How do you book treatments online?

Accepted Answer

Currently we do have online booking system. If you want to book online, please click the 'Book Now' button and follow the prompts alternatively you can also call us on 0262817327 and our staffs will be able to help with your bookings or answer any further questions.

Question 4

How do I decide which spa treatment is best for me?

Accepted Answer

We have classified the spa treatments according to their treatment type or speciality in our website, a brief description of the different types is available in massages tab. For more information about our treatment please call Gaya spa on 0262817327

Question 5

Are there any Spa Etiquettes that I should be aware of?

Accepted Answer

To respect everyone's spa experience, we do ask that noise levels at kept to a minimum and that your mobile phone is set to silent before entering the spa.  We recommend that you avoid alcohol consumption prior to your spa treatment and where possible make alternative arrangements for children

Question 6

This is my first time at the spa, should I arrive earlier?"

Accepted Answer

For your first visit to the spa we ask that you arrive five to seven minutes prior to your appointment time to allow time for you to complete your consultation form, meet your therapist, and be ready for your spa experience.

Question 7

I’m running late for my appointment

Accepted Answer

Arriving late will unfortunately limit the time of your treatment. Please contact the spa as soon as possible to notify that you are running late.  If you are more than 20 minutes late without contact, your treatment will be reallocated and a cancellation fee may apply.

Question 8

What should I wear to the spa?

Accepted Answer

Please wear clothes to the spa that you find comfortable. During treatments our therapists will provide appropriate garments for protect your privacy.

Question 9

I am pregnant, is it safe to have treatments?"

Accepted Answer

We offer treatments with products and techniques that are specifically designed to be safe during pregnancy. Please notify us of your pregnancy when booking your treatments.

Question 10

Where should I park?

Accepted Answer

Time restricted parking is available for Gayaspa Phillip on Colbee court until 5pm weekdays, directly outside the spa. Weekend and public holidays and weekdays after 5 pm have free parking all day.

Question 11

Do I have to provide my credit card details to secure a booking?

Accepted Answer

We do ask for credit cards details to secure bookings for the following; group bookings, any package treatment or bookings over the value of $50 on weekends.

Question 12

What is the cancellation policy?

Accepted Answer

We kindly requests 24 hours’ notice for cancellation of any treatments.  We impose a 50% cancellation fee for late cancellation. Credit card details are requested at the time of your booking and the cancellation fee will be charged to the nominated card.

Question 13

Is there any extra discount on treatments if I pay by cash?

Accepted Answer

Unfortunately we do not have any extra discounts whether you pay by card or cash and we do not charge extras for electronic fund transfer transaction fees.

Question 14

Is there any extra discount on treatments if I am a member of Public Servant or Australian government department?

Accepted Answer

Unfortunately we do not offer any special discounts for clients working in Australian Government departments. However if the client is disable and holds a disable card with their details we do offer discounts please contact us by calling 02 62817327

Question 15

Are you open Sundays or Public Holidays?

Accepted Answer

We are open Sundays and Public Holidays, the trading hour might vary please contact us before visiting.
Got more questions for us? We'd love to hear from you! Email us at info@gayaspa.com.au or call us on 0262817327

FREQUENTLY ASKED QUESTIONS FROM GAYA SPA